Frequently Asked Questions
Everything you need to know about your Richmond gear
How long does shipping take for my AFC Richmond jersey?
Standard shipping typically takes 5-7 business days within the UK and 10-14 business days for international orders. You will receive a tracking number as soon as your kit leaves our warehouse.
What is your return policy for fan apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that personalized jerseys with custom names or numbers are final sale.
How do I know which size will fit me best?
Our apparel follows standard athletic sizing. We recommend checking our detailed Size Guide located on each product page, which includes measurements for chest width and garment length to ensure the perfect fit.
Are the products officially licensed merchandise?
Yes, all products sold at the Ted Lasso Store Richmond are 100% officially licensed, ensuring high-quality fabrics and authentic designs that match the show's aesthetic.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship your fashion collections internationally?
Absolutely! We believe the 'Believe' spirit should be global. We ship to over 50 countries worldwide, with shipping costs calculated at checkout based on your location.